1. Purpose and Scope of Data Collection
- Data collection on the website primarily includes: full name, email, phone number, and customer address in the contact section. These are mandatory details we require when customers submit information for consultation or product purchases, allowing us to confirm with customers on the website to protect consumer rights.
- Members are responsible for securing and managing all activities under the information they provide and their email accounts. Additionally, members must promptly notify our website of any unauthorized use, abuse, security breaches, or retention of registration details and passwords by third parties for appropriate resolution.
2. Scope of Information Use
We use the information provided by members to:
- Contact and confirm orders and deliver to members upon their requests.
- Provide product information to customers upon request. Send marketing and promotional emails about our products.
- Send notifications about website activities. Communicate and resolve issues with users in special cases.
- Not use personal information for purposes other than confirmation and transaction-related contact.
- When required by judicial authorities, including prosecutors, courts, or police investigating legal violations by customers.
3. Data Retention Period
Member personal data will be stored until the administration receives a cancellation request. Otherwise, member personal information will remain confidential on our servers.
4. Consumers Accessing and Editing Their Personal Data on Sophie's E-Commerce System
- Members have the right to check, update, modify, or cancel their personal information by contacting the website administration to perform these actions.
- Members may submit complaints about privacy content by contacting the website administration. Upon receiving such feedback, we will verify the information, and if the member's claims are valid, we will take appropriate measures based on the severity.
5. Protecting and Storing Customer Information
- We implement various security measures and strive to ensure the safety of your personal data on our systems. User personal data is stored behind secure networks and is only accessible by a limited number of personnel with special access rights to our systems. However, absolute security cannot be guaranteed.
- We will retain personal data in accordance with privacy laws and/or other applicable regulations. This means we will delete or anonymize your personal data when we receive your request in compliance with current privacy laws or when we reasonably determine that (i) retaining the data no longer serves the purpose for which it was collected; (ii) retention is no longer necessary for any legal or business purpose; and (iii) there are no further legitimate interests in continuing to retain the data. If you cease using our Platform, or your access to the Platform and/or Services is terminated or canceled, we may continue to store, use, and/or disclose your personal data in accordance with this Privacy Policy and our obligations under privacy laws. Subject to legal provisions, we may securely destroy your personal data without prior notice.
- We reserve the right to refuse to delete or destroy data if your request does not comply with current privacy laws or falls under cases where we are not permitted to delete or destroy data under applicable privacy laws.
6. Does Sophie Disclose Information Collected from Visitors?
Entities that may access customers' personal information include:
- Company employees.
- Partners with contracts to perform parts of the Company's services. These partners will receive information as per the contract terms (which may include partial or full information depending on the contract) to assist users in using the services provided by the Company. During business operations, we may need to use, process, disclose, and/or transfer your personal data to third-party service providers, agents, and/or our affiliates or related companies, and/or other third parties, which may be in Vietnam or abroad, for one or more of the purposes mentioned above, in accordance with legal procedures and regulations. Such third-party service providers, agents, and/or affiliates or related companies will process your personal data on our behalf or otherwise for one or more of the purposes mentioned above. We strive to ensure that third parties and our affiliates keep your personal data secure from unauthorized access, collection, use, disclosure, or processing and only retain your personal data as long as it is necessary for the purposes mentioned above.
7. Information About Children
Our Services are not intended for children under 13 years of age. We do not knowingly collect or store any personal data or non-identifiable information from anyone under 13, and no part of our Platform or other Services is directed at children under 13. Parents or guardians of children under 13 are requested to supervise and ensure that personal information of children under their care is not submitted to Sophie. If personal information of children under 13 under your guardianship is provided to Sophie, parents or guardians consent to the processing of such children's information and agree to be bound by this Policy on behalf of the child. We will disable any account used exclusively by such children and will remove and/or delete any personal data we believe was submitted by children under 13.
8. COOKIES
- Occasionally, we or our authorized service providers and advertising partners may use "cookies" or other features to allow us or third parties to collect or share information related to your use of our Services or Platform. These features help us improve our Platform and Services, recommend new services and features, and/or enable us and our advertising partners to provide more relevant content to you. "Cookies" are identifiers stored on your computer or mobile device that record data about your device, how and when the Services or Platform are used or accessed, by how many people, and to track activities within our Platforms. We may link cookie information to personal data. Cookies also link to information about the items you have selected for purchase and the web pages you have viewed. This information is used to track shopping carts, deliver content tailored to your interests, enable our advertising service partners to provide advertising services across the Internet, and perform data analysis and/or monitor Service usage.
- You may refuse the use of cookies by selecting the appropriate settings on your browser or device. However, please note that doing so may prevent you from using the full functionality of our Platform or Services.
9. Information Collected by Third Parties
Our Platform uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies, which are text files on your device, to help the Platform analyze how users interact with our Platform. The information generated by the cookie about your use of the Platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the Platform, compile reports on website activity for website operators, and provide other services related to website activity and Internet usage. Google may also transfer this information to third parties where required by law or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
10. Questions, Concerns, or Complaints? Contact Us
If you have any questions, requests for protection, or complaints about our privacy practices, please contact us at the following details:
SOPHIE FARM ORGANIC TRADING PRODUCTION CO., LTD
Address: 83/8A, Tam Binh Street, Tam Phu Ward, Thu Duc City, Ho Chi Minh City, Vietnam.
Tax Code: 0318711975
Phone: (+84) 901 369 272
Email: hello@sophiefarm.com
